Please read these Terms and Conditions carefully before confirming a booking.
Business Details
Address: Portion 9, De Uitzicht Estate, Klapmuts, WC
Scope of Services
Services may include skills tests, competency checks, rating tests, operator proficiency checks, flight instruction, charter pilot services, maintenance test flights, utility pilot services and related aviation services, as agreed for each booking.
All services are subject to the applicable aviation regulations, operating requirements, approvals, limitations and safety considerations.
Training towards a licence or rating will only be conducted through an appropriately approved training organisation where such approval is required.
Service Delivery
All services are delivered in person at the aerodrome or location agreed at booking. Tests and checks include a pre-flight briefing, the flight test or check, a debriefing and the examiner’s SACAA paperwork. No physical goods are delivered.
Unless agreed otherwise in writing, the aircraft, aircraft insurance, fuel and airfield facilities are supplied by the client, the client’s operator or an Approved Training Organisation (ATO).
Bookings & Confirmation
Submitting a booking request or selecting a date does not automatically confirm an appointment.
A booking is confirmed only once the service, date, location and payment arrangements have been accepted in writing.
Written confirmation may be provided by email, WhatsApp or another recorded communication method.
Fees & Payment
Private bookings are payable in advance unless otherwise agreed in writing. Approved operators and training organisations may be granted account terms by prior agreement.
Fees are charged according to the published fee schedule or an accepted written quotation.
Additional duty time, travel, accommodation, third-party charges and services outside the original booking scope may be charged separately.
Aircraft hire, fuel, landing fees, navigation charges, training organisation fees, SACAA fees and other third-party costs are excluded unless specifically included in writing.
Candidate Eligibility & Documentation
The candidate is responsible for ensuring that all regulatory and administrative requirements for the intended test or check have been met.
The candidate must provide the required identification, licence, medical certificate where applicable, logbook, training records, recommendations, endorsements, application forms and supporting documentation.
All information and documentation supplied must be accurate, complete and current.
A test or check may be postponed or refused where the required documentation is missing, expired, inaccurate or otherwise unacceptable.
Assessment Outcomes
Payment is for the Examiner’s professional time, assessment and associated administration. It does not guarantee a successful result or any particular grading.
No guarantee is made that a licence, rating, validation or revalidation will be issued or accepted by the SACAA or another authority.
A test or check may be discontinued where the required standard is not met or where the assessment cannot legally or safely continue.
Fees for briefing, assessment, flight time, administration or other work already performed remain payable.
Cancellations & Rescheduling
Cancellation or rescheduling requests must be submitted in writing as soon as reasonably possible.
Cancellations made less than 48 hours before the agreed booking may attract a reasonable cancellation charge of up to the full booking fee.
The cancellation charge will take account of the notice provided, work already completed, expenses incurred and whether the booking could reasonably be replaced.
Failure to attend without notice is subject to the same reasonable cancellation-charge assessment described above. Any charge may include approved expenses already incurred, but the same expense or work will not be charged twice.
No cancellation charge will be imposed where prohibited by applicable law.
Weather, Delays & Aircraft Unserviceability
A booking may be delayed, postponed or cancelled because of unsuitable weather, aircraft unserviceability, operational restrictions, illness, fatigue, safety concerns or circumstances outside the reasonable control of the parties.
Where the service cannot proceed for one of these reasons, this section applies instead of the late cancellation and non-attendance provisions above. No cancellation fee will apply. The parties will arrange a mutually suitable replacement date or agree any refund due under these Terms and applicable law.
Fees for work already performed and reasonable travel, accommodation and other non-recoverable costs already incurred may remain payable, subject to applicable law. These amounts will not be charged twice or also treated as a cancellation fee.
Refund Process
Refund eligibility is governed by the cancellation, rescheduling, weather, delay and assessment provisions above, together with applicable law.
Approved refunds are processed to the original payment method via PayFast (or by EFT to the account from which payment was received) within [CHECK: 7 business days] of approval. Bank or card issuer processing times may add further days.
Refund requests must be sent to roedolfdel@gmail.com with the booking date, candidate name and proof of payment.
Refunds processed by the provider cover amounts paid to the provider. Refund requests for amounts paid directly to third-party suppliers must be addressed to those suppliers. This does not limit any rights under applicable law.
Safety & Examiner Authority
The Examiner may modify, postpone, suspend, discontinue or terminate any flight, test or check where required for safety, regulatory compliance or proper assessment.
The Examiner may refuse any manoeuvre, procedure, location or operating condition considered unsafe, unsuitable or outside the permitted scope of the activity.
A safety intervention or control input by the Examiner does not automatically transfer pilot-in-command responsibility.
Pilot-in-Command
The pilot-in-command for each flight will be identified before departure in accordance with the applicable regulations, aircraft requirements and circumstances of the flight.
Unless the Examiner has expressly accepted pilot-in-command responsibility, the designated pilot-in-command remains responsible for the safe and legal operation of the aircraft.
Aircraft & Insurance
The candidate, owner or operator must provide an airworthy, serviceable and properly documented aircraft suitable for the intended test, check or operation.
The aircraft must carry adequate fuel and comply with all applicable maintenance, equipment and operational requirements.
The owner or operator must ensure that valid insurance is in place for the intended activity, including the Examiner’s or pilot’s participation.
The Examiner may refuse to use an aircraft considered unsafe, unsuitable, unserviceable, improperly insured or inadequately documented.
Travel & Away-from-Base Services
Unless otherwise agreed, transport, flights, accommodation, meals, visas, permits and local travel are for the client’s account.
Applicable travel days, standby days, overnight allowances and additional duty time will be charged according to the published fee schedule or accepted quotation.
Important Aviation Risk Notice
Aviation activities involve inherent risks, including the risk of aircraft damage, property damage, personal injury or death.
By participating in a flight, test, check, training session or other aviation activity, the candidate and client acknowledge the nature of these risks.
To the extent permitted by law, the Service Provider will not be liable for indirect or consequential loss arising from delays, postponements, cancellations, unsuccessful assessments, aircraft unavailability or circumstances outside the Service Provider’s reasonable control.
Nothing in these Terms and Conditions excludes or limits any liability or consumer right that may not lawfully be excluded or limited, including liability arising from gross negligence.
Privacy & Personal Information
Personal information and documents supplied during a booking may be processed for booking administration, payment, regulatory compliance, test documentation and communication.
Information may be shared with the relevant training organisation, aircraft operator, payment provider, SACAA or another authority where reasonably necessary or legally required.
Reasonable measures will be used to protect personal information against unauthorised access, loss or misuse.
Personal information may include your name, contact details, licence and medical details, and questionnaire answers. This information is processed for the purposes described in the Personal Information section, in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).
PayFast may be used for payment processing and Google Calendar for booking management. For payments made through PayFast, card and banking details are entered on PayFast’s secure payment pages and are not collected or stored by this website or by the provider.
You may request access to, correction of or deletion of your personal information by emailing roedolfdel@gmail.com, subject to records the provider must keep by law.
Third-Party Services
Payment, calendar, email and other electronic services may be supplied by third-party providers.
Interruptions, delays or failures involving PayFast, Google, financial institutions, telecommunications providers or other independent service providers are subject to the liability provisions and protections for non-excludable rights in the Important Aviation Risk Notice above.
Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Where services are performed outside South Africa, the activity must also comply with the applicable laws, licences, validations, permits and operating requirements of that jurisdiction.
Changes to These Terms
These Terms and Conditions may be updated where the services, fees, payment arrangements or legal requirements change.
The terms applying to a confirmed booking are the version in effect when the booking was confirmed. Subsequent website updates do not change those terms unless otherwise agreed in writing, subject to applicable law.
Severability
If any clause is found unenforceable, the remaining clauses remain in effect.
Acceptance
By submitting a booking, making payment or participating in a service, the client and candidate confirm that they have read, understood and accepted these Terms and Conditions.
A person making a booking on behalf of another candidate confirms that they are authorised to do so and that the candidate has been informed of these terms.